Privacy Policy
Last updated: 23 October 2026
1. Introduction
Chilled Trailer Hire (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.chilledtrailerhire.co.uk, contact us, or enquire about our refrigerated trailer hire, mobile bar hire and related services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: Chilled Trailer Hire
Website: www.chilledtrailerhire.co.uk
Business address: Mount Pleasant Farm, Manningford Bruce, Pewsey, Wiltshire, SN6 6JQ
Email address: [Insert business email address]
Telephone: 07979502655
For the purposes of data protection legislation, Chilled Trailer Hire is the data controller responsible for the personal information described in this policy.
3. What Information We Collect
We may collect and process the following types of personal information:
Information you provide to us
Your name.
Your email address and telephone number.
Your event or business details, including the event date, location and type of hire required.
Information about your booking requirements, delivery arrangements and any specific requests.
Details contained in messages or correspondence you send to us.
Any other information you voluntarily provide when making an enquiry or booking.
Information collected when you visit our website
Depending on your website settings and cookie preferences, we may collect technical information such as your IP address, browser type, device information, pages visited and how you interact with our website.
This information may be collected through essential website technologies, analytics tools and cookies, where applicable.
4. How We Use Your Information
We may use your personal information for the following purposes:
To respond to enquiries about refrigerated trailer hire and mobile bar hire.
To provide quotations and discuss your requirements.
To manage bookings, payments, delivery arrangements and customer communications.
To provide our services and fulfil our contractual obligations.
To respond to questions, complaints or requests for assistance.
To maintain business records and comply with applicable legal and accounting requirements.
To monitor and improve our website, services and customer experience.
To protect our business against fraud, misuse and security risks.
To send marketing communications where we are legally permitted to do so.
We will only use your personal information where we have a valid legal basis for doing so.
5. Our Lawful Basis for Processing
Under UK data protection legislation, we must have a lawful basis for processing your personal information. Depending on the circumstances, these bases may include:
Contract: Where processing is necessary to provide a quotation, manage a booking or fulfil a contract with you.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to general enquiries, maintaining business records, improving our services and protecting our business, provided those interests do not override your rights and freedoms.
Legal obligation: Where we need to process or retain information to comply with legal, tax, accounting or other regulatory requirements.
Consent: Where you have given permission for a specific use of your information, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business and provide our services. These may include:
Website hosting and website service providers, including Squarespace where applicable.
Email and communication service providers.
Payment processors, where payments are taken electronically.
Accounting, legal or professional advisers.
Analytics or marketing service providers, where used and permitted by law.
Public authorities or other organisations where we are legally required to disclose information.
We only share information where appropriate and take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable data protection requirements.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period will depend on the type of information and why we need it. For example:
General enquiries: Retained for as long as necessary to respond to your enquiry and manage any resulting follow-up.
Quotations and booking records: Retained for as long as necessary to manage the enquiry, booking or customer relationship.
Financial and accounting records: Retained for the period required by applicable legal and tax obligations.
Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required.
Website and analytics data: Retained in accordance with the settings and retention periods of the relevant website or analytics services.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure the website operates correctly and, where enabled, to understand website traffic and improve its performance.
Cookies may include:
Essential cookies: Necessary for core website functionality, security and essential services.
Analytics cookies: Used to understand how visitors use the website, where these tools are enabled.
Marketing cookies: Used to support advertising or marketing measurement, where applicable.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You should be able to reject non-essential cookies as well as accept them, and change your preferences later.
You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
For further information about the cookies actually used on our website, please refer to our cookie settings or cookie notice.
9. Marketing Communications
We may contact you about our services where we are legally permitted to do so.
If we send you marketing emails or other electronic marketing communications, we will comply with applicable privacy and electronic marketing laws. Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Opting out of marketing will not affect service-related communications necessary to manage an existing enquiry or booking.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. International Transfers
Some of our website, hosting, email, analytics or other service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are in place where required.
12. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete personal information.
Request erasure of your personal information in certain circumstances.
Restrict processing of your personal information in certain circumstances.
Object to processing based on legitimate interests, including certain direct marketing activities.
Request data portability where the relevant legal conditions apply.
Withdraw consent at any time where we rely on consent to process your information.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the details provided in Section 2. We may need to verify your identity before responding.
13. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms.
We are not responsible for the privacy practices, content or security of third-party websites. If you follow a link to another website, we recommend reviewing its privacy policy before providing any personal information.
14. Children's Privacy
Our services and website are intended for people making personal, event-related or commercial hire enquiries. We do not knowingly collect personal information directly from children unless there is a legitimate reason and an appropriate lawful basis to do so.
If you believe a child has provided us with personal information unnecessarily, please contact us so we can review the matter.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website, with the date of the most recent update shown at the top of the policy.
16. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:
Chilled Trailer Hire
Website: www.chilledtrailerhire.co.uk
Email: [Insert business email address]
Address: Mount Pleasant Farm, Manningford Bruce, Pewsey, Wiltshire, SN6 6JQ
You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).
Website: https://ico.org.uk/make-a-complaint/